Sr Director, UX Research

Job description

About the Role As a senior leader within our Experience Design organization, you will shape the future of Gap Inc.’s customer and product experiences through scale, impact, and innovation. As one of the world’s leading multi-brand retailers, we have the reach and responsibility to set the standard for modern, connected, and intelligent digital experiences. The Sr. Director, UX Research will build and lead the research practice that ensures Gap Inc.’s experience decisions are grounded in evidence, not opinion. You will own the research strategy, methodology, and operations that connect customer insights to product and design decisions across all three journeys: Customer, Product, and Enterprise. In this role, you will transform how research works at Gap Inc. You will move research upstream into discovery, embedding it in the product operating model so that teams get data-driven answers before decisions calcify. You will define when and how research is conducted, who participates, and how insights flow into design and product decisions. You will lead the development of an AI-augmented research pipeline that dramatically compresses the research cycle (from days and weeks to hours). Wh...