IT Service Management (ITSM) Analyst

Job description

Join Mizuho as an IT Service Management (ITSM) Analyst! We are seeking an entry-level IT Service Management (ITSM) Analyst to support the delivery, governance, and continuous improvement of IT services within a fast-paced Corporate and Investment Banking environment. This role is ideal for a candidate with 3–5 years of relevant experience who is looking to deepen their expertise in ITSM processes, stakeholder engagement, and service operations within a highly regulated, global financial institution. The ITSM Analyst will work closely with technology teams, service owners, and business stakeholders to ensure IT services are delivered in line with agreed service levels, regulatory expectations, and industry best practices (e.g., ITIL). Key Responsibilities: - Support day-to-day ITSM processes including Incident, Problem, Change, and Request Management - Contribute to continuous service improvement initiatives and process maturity efforts - Produce regular project reporting and dashboards for technology and business stakeholders - Maintain and improve ITSM documentation, process maps, and knowledge articles - Support audits, risk assessments, and regulatory requirements relevant to IT...