DISTRICT/CUSTOMER EXPERIENCE FIELD SPECIALIST

Job description

Ensure implementation and execution of best practices to properly staff/schedule the best talent to support front-end operational initiatives. Serve as a liaison for associates, managers, district team and division Retail Operations in the administration and compliance of all Front-End operational competencies. Responsible for training, development, and coaching of all front-end leadership roles. Work collaboratively with store management to identify store opportunities, analyze reports to improve customer shopping experience and develop action plans to address opportunities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. - Assist stores in the achievement of providing a favorable customer shopping experience, ensuring implementation and compliance of front-end policies, procedures, and best practices through the effective coaching, teaching, and training of associates - Serve as the district subject matter expert for front-end, AML applications and solutions - Conduct daily store visits, focusing on front-end customer service, best practices, identifying opportunities and defining processes for improvement - Monitor front-en...