CALL CENTER - PATIENT SERVICES REPRESENTATIVE

Job description

Job DetailsJob Location: Elkins, WV 26241Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: General LaborJOB SUMMARY We are seeking a highly motivated and compassionate individual to join our Patient Services team. As a Patient Services Representative, you will play a crucial role in providing exceptional customer service and support to our patients, the public, and external healthcare facilities. Your primary responsibility will be to handle incoming calls, answer inquiries and assist callers with various healthcare related matters. This position requires excellent communication skills, empathy, and the ability to multitask effectively in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle inbound calls while providing accurate and timely assistance. Serves as the first point of contact for inquiries related to appointments, health questions or concerns, and all other general information about Valley Health Care, Inc. services. Listen attentively to callers, identify their needs, and provide appropriate solutions or escalate complex issues to the relevant department or supervisor. Maintain a professional and e...