Technical Support Manager

Job description

Supervise s a team of representatives providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines. Position will serve as a working supervisor who will also directly provide remote technical assistance to internal and external customers. Time Utilization: This position will travel up to 20 % of the time. Normal business hours are 8:00am to 5:00pm ; however, position will also provide after-hours remote support on a rotating basis . Schedule needs to be flexible to accommodate internal and external customer schedules. Essential Duties and Responsibilities include the following. Other duties may be assigned: Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor’s degree in a technical discipline and 5 years’ experience in a technical support role ; or equivalent combination of education a...