Global Customer Quality Manager

Job description

POSITION SUMMARY: The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines RESPONSIBILITIES: Customer Issue Management: - Serve as the primary global interface for customer quality issues and escalations - Ensure rapid containment, clear communication, and timely resolution of all customer complaints - Lead customer reviews, reporting, and executive-level updates on issue status Problem Solving & 8D Leadership: - Own and enforce disciplined problem-solving using 8D, 5-Why, and root cause methodologies - Ensure quality of root cause, corrective actions, and verification of effectiveness - Drive standardization of problem-solving across all plants and regions Global Read-Across Deployment: - Lead structured read-across process to prevent recurrence across similar products, processes, and locations - Ensure actions are deployed,...