Sr. Customer Success Manager, Portworx

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: As a Senior Customer Success Manager (CSM) , you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients. You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth. WHAT YOU'LL DO: - Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience. - Develop a deep understanding of your customer’s business priorities, technical environme...