Warranty Claims Specialist 1

Job description

Warranty Claims Specialist 1 Department: Machine Division (MAC): Employment Type: Full Time: Location: San Antonio: Description: The Warranty Claims Specialist I is responsible for reviewing warranty and policy work orders, and the processing of warranty claims to CAT and Non-CAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, in order to assure maximum financial recovery is received to offset warranty spend. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: · Processes warranty claims · Verifies product warranty coverage information · Processes warranty claims remittance and variances as they pertain to OEM specific requirements for type of product · Organizes, notates, and submits warranty claims in order to maximize warranty recovery · Reviews, corrects, and submits pending, returned and/or, rejected claims properly · Administers the Product Improvement (PIP), Product Support...