Temporary Customer Service Coordinator - 587

Job description

Who we are... As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success. Inspiring you to become extraordinary in work and life. What we need…: We're looking for a temporary Customer Service Coordinator for our electronic forms team, Monday-Friday from 8:30am-4:30pm for around 12 months. This role focuses on an XML project and banking systems and forms, working collaboratively with a team and communicating with clients. This role is hybrid in our Rocky Hill office. What you’ll do…: - Perform testing to ensure functionality for client - Communicate with the client to keep them updated on project timelines and programming hours worked - Manage multiple cases within SLAs and work with programming as necessary to convey customer requests. - Other projects and initia...