Patient Account Representative - Business Office

Job description

This position is full-time and will work 40-hours per week in our Business Office. It is full-time benefit eligible. Patient Account Representative: Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary: At Prevea Health, the Patient Account Representative works directly with patients who have outstanding balances for services. This role is responsible for counseling patients on financial options, establishing payment arrangements in accordance with clinic credit and collection policies, and maintaining positive, respectful relationships while supporting the clinic's revenue cycle. The position requires strong communication skills, empathy, and the ability to navigate sensitive financial conversations professionally. What you will do: - Counsel patients regarding outstanding balances and available...