Logistics Customer Service Representative

Job description

DP World are currently recruiting for a Logistics Customer Service Representative to join our dynamic Control Tower team in Limerick. This is a fast-paced, customer-focused role that acts as the central point of contact for clients, ensuring seamless communication and coordination across the supply chain. Working closely with customers, carriers, and internal teams, the Logistics Customer Service Representative will play a key role in supporting on-time delivery, resolving issues efficiently, and delivering a high standard of service excellence. How you will contribute: - Deliver professional, responsive customer service by managing client inquiries, requests, and issues in a timely manner. - Act as the primary point of contact for customers, providing clear updates on shipment status, delivery timelines, and potential delays. - Collaborate with internal teams including operations, logistics, and warehousing to ensure accurate and timely order fulfilment. - Coordinate with external carriers and partners to track shipments, resolve discrepancies, and support on-time delivery performance. - Maintain accurate records of customer interactions and case resolutions using internal systems...