Customer Service Representative

Job description

Brady is seeking a Customer Service Representative that will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency As such, the Customer Service Representative manages general support inquiries for external and internal stakeholders, can assist with questions regarding products/services and billing procedures to customers, helping customers in completing forms and gathering/recording any information needed for the proper transaction. Qualifications: #LI-EA1 - Provide prompt and efficient service in a busy contact center environment. - Responsible for administering all customer service inquiries via phone/email/fax for external and internal partners, including but not limited to: - New orders - Quotes/samples - Pricing discrepancies - Order status and tracking - Credit/return requests - Billing concerns - Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members / supervisors as needed. - Locate/research information using multiple systems/technologies. - Coordinate with cross-functional departments t...