Market Insights Lead

Job description

Company Description About Us: TABtouch is taking customer experience to the next level – easy, safe and thrilling. You’ll work with leading technology to solve complex customer problems in a fast‑paced, regulated environment. We foster a collaborative culture that values innovation, accountability and continuous improvement. Our business is unique, offering work that is interesting, challenging and diverse. Your impact will be felt across digital and retail wagering channels, shaping how we engage, reward and retain our customers across the TAB and TABtouch ecosystem. Job Description: The Opportunity: Are you ready to be the driving force behind customer-centric decisions at TABTouch? We're looking for an experienced Market Insights Lead to fuel our insights engine room! In this pivotal role, you'll lead and manage the research function to design and deliver cutting-edge qualitative and quantitative research programs. Your insights will inform and shape our customer strategy, brand, marketing, product design, and customer experience, ensuring we increasingly engage and delight our current and potential users while aligning with our strategic goals. Accountabilities include: If you'...