Product Owner - Messaging

Job description

Capita has a new opportunity to join our Team as a Product Owner - Messaging. This is a full time permanent role, home based with occasional travel to Capita UK offices.(office working assigned to our Darwen office). Job title: Product Owner - Messaging Job Description: Core Responsibilities: Support the management, design, delivery, and testing of all ongoing projects and development plans for ASM, SMS, chatbot, and social messaging channels. · Provide impact assessments on systems and change management processes within messaging and wider digital channels. · Provide business knowledge and expertise on messaging channels to identify trends or changes in customer behaviour. · Develop solutions to improve customer journeys, enhance engagement, and maximise growth opportunities across ASM, SMS, chatbot, and social media messaging. · Communicate effectively with all stakeholders, ensuring the messaging strategy is embedded across the business and aligned with the wider digital strategy. · Analyse and interpret customer interactions across messaging channels, measure performance, and make data-driven recommendations for improvement. · Provide input to stakeholders and internal teams on...