Call Center Specialist I or II

Job description

Current Employees: If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location: Rapid City, SD USA Department: CS Patient Call Center Scheduled Weekly Hours: 40 Starting Pay Rate Range $17.62 - $21.40 Call Center Specialist I $17.62-$20.25, Call Center Specialist II $18.62-$21.40 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary: The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Job Description: Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist...