Sr. Patient Experience Representative / PER - Waltham (onsite)
Boston Children's Hospital · Waltham, Massachusetts, US
Status Full-Time Standard Hours per Week 40 Job Posting Category Administration Job Posting Description This position is onsite at Waltham.
Job description
Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: This position is onsite at Waltham. Position Summary: The Department of Otolaryngology and Communication Enhancement at Boston Children’s Hospital is dedicated to providing comprehensive care for ear, nose, and throat (ENT) disorders including communication differences with hearing, balance, speech production, language processing, voice quality, feeding, swallowing, and more. We are seeking proactive, driven, positive, and empathetic professionals to join our administrative team. Candidates will be evaluated and placed at Level 1 or Level 2 based on experience, competencies, and alignment with career ladder criteria. Level 1 — Patient Experience Representative Experience: 6 months of experience and high school diploma or GED required. Salary Range: $19.06/hr – $27.64/hr Typical Responsibilities: - Provides excellent customer service; addresses routine inquiries and escalates complex issues - Greets, registers, and directs patients; enrolls patients in the portal - Schedules appointments/procedures and coordinates clinic flow - Collaborates with referring providers to manage p...