Workplace Service Owner

Job description

As Workplace Service Owner, you will own the day-to-day delivery, performance, and continual improvement of critical workplace technology services that underpin all other technology services at Linklaters. Your focus will be on the workplace technology that our partners, lawyers and business teams staff use on a day-to-day basis, including desktops, laptops, peripherals, printing, workplace management applications, physical security, standard operating environments, and core applications. You will be responsible for ensuring they are reliable, secure, and aligned with user needs. Specifically, you will: - Facilitate and where appropriate provide Level 2 support and timely resolution of escalations for all core workplace systems, acting as a trusted escalation point for issues impacting Linklaters teams. - Implement and manage service roadmaps for workplace systems, translating the strategic vision set by the Head of Workplace & Collaboration and senior stakeholders into operational objectives and enhancements. - Work proactively with Product Owners to ensure service delivery is fully aligned with development priorities and timelines, enabling the rapid introduction of new features,...