Service Support Coordinator II

Job description

ABOUT ADVANCED ENERGY: Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado. POSITION SUMMARY: Initial point of contact and representative of the company to internal and external customers. This position acts as the local office-based liaison on behalf of customers in support of Photonics service activities. The Service Coordinator is responsible for ensuring on-time delivery of return merchandise authorization (RMA) shipments to customers as scheduled by AE’s committed shipment date and improves Global Service Operations ability to meet customer delivery requirements by understanding BU capacity, identifying constraints, and actively reducing lead times by product. Handles multi...