Queue Coordinator- TS/SCI w/ POLY

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Contact Center Skills: Communication, Customer Service, Office Administration Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Customer Service Specialist II Seize your opportunity to make a personal impact as a Customer Service Specialist I. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist I you will help ensure today is safe and tomorrow is smarter. HOW A CUSTOMER SERVICE SPECIALIST I WILL MAKE AN IMPACT: ● Provides support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries GDIT is looking for a Queue Coordinator who holds TS/SCI (poly preferred or must obtain) for a full time position, located in Annapolis Junction, MD. Program overview: GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution t...