Customer Support Specialist

Job description

Bella & Bona is a fast-growing B2B food delivery company providing high-quality, fresh meals to companies across Germany. We partner with offices to offer employees convenient, healthy, and delicious food options delivered directly to the workplace. As we continue to grow, delivering an outstanding customer experience remains at the core of our success.We are looking for a Customer Support Specialist (German Speaker) to join our team and ensure a seamless experience for our B2B clients and their employees. You will be the first point of contact for our customers and play a key role in maintaining long-term client relationships. - Handle inbound customer inquiries via email, phone, and chat for German-speaking B2B clients - Ensure adherence to defined Service Level Agreements, SLAs, including first response time and resolution time - Monitor and manage ticket queues to meet daily and weekly performance targets - Support office managers and corporate clients with order-related questions, escalations, and special requests - Coordinate internally with Operations, Logistics, and Tech teams to ensure timely issue resolution - Proactively manage escalations and maintain ownership until fu...