Customer Operations Specialist

Job description

Customer Operations Specialist Manufacturing | Commercial Operations | Revenue Support Position Summary: The Customer Operations Specialist is a commercially focused role responsible for managing customer interactions, quoting strategy, and order execution while exercising independent judgment to support revenue growth and customer retention. This role operates at the intersection of customer experience, sales support, and operations, requiring analysis, prioritization, and decision-making that directly impacts business outcomes. Build a Career on the Commercial Side of the Business We’re hiring a Customer Operations Specialist to support and grow our customer relationships while helping move opportunities from inquiry → quote → order → delivery. This role goes beyond traditional customer service. You’ll operate at the intersection of customer experience, sales support, and operations, making decisions that directly impact customer outcomes and revenue performance. What You’ll Own: Serve as the primary point of contact for assigned customers and territories Develop accurate, competitive quotes while balancing pricing, lead times, and feasibility Manage the full order lifecycle and...