Certified Peer Specialist - Warmline (Remote in Wichita, Kansas)

Job description

Description FLSA CLASSIFICATION: Non-exempt: REPORTS TO: Coordinator of Adult Services POSITIONS SUPERVISED: NA: POSITION OVERVIEW: The Warm Line Peer Specialist is responsible for providing telephone support / resource information to Warm Line callers. The Peer is also responsible for completing required documentation on each call received. ESSENTIAL POSITION RESPONSIBILITES: - Provides telephone support / resource information to Warm Line callers and refers callers to community resources when appropriate. - Refers crisis calls to COMCARE CRISIS through 3-way calling feature. - Completes required documentation on all calls received during the shift. - Reports any situations / concerns during shift to the on call, Warm Line support staff. - Meets deadlines as established by the department for submission of documentation and electronic timesheet. OTHER POSITION RESPONSIBILITES: - Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and trainings as required. Ensures appropriate notification to supervisor for absences, and ensures that work is covered. Flexible in work schedule when needed. - Exhibits appropriate level of technical kn...