L2 Application Support Production Support Analyst - Assistant Vice President

Job description

Job Description: Job Title L2 Application Support Production Support Analyst Corporate Title Assistant Vice President: Location Jacksonville, FL: Overview: As a Production Support Analyst you will be an L2 Application Support team member. You will help the AFC (Anti-Financial Crime) line of business with their current portfolio of over 30 applications. You will own responsibility for providing technical L2 application support for business applications across several lines of business utilizing a follow the sun support model. What We Offer You: A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs What You’ll Do: Provide hands-on technical support and post-mortem root cause analysis using ITIL standards of Incident Management...