Bellperson

Job description

RELATIONSHIPS: Reports to Bell Captain, and Guest Services Manager. Guests and visitors. Front Office: Guest Relations, Concierge, Front Desk and Valet parking. RESPONSIBILITIES: Welcomes guests and familiarizes them with the hotel and facilities. Accompanies guests and delivers luggage to rooms. Answers inquiries. Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest. Able to give clear directions (Chicago). Delivers packages, guest messages, and newspapers. Informs Managers of guest challenges. Keeps public area and bell storage area clean. Notifies Engineering of any mechanical difficulties throughout the hotel. Alerts Security of any suspicious occurrences or individuals in the hotel. Understands responsibility during all types of hotel emergencies. Provides services in absence of Door Attendant. Attends meetings and hotel training sessions as required by hotel management. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and proce...