Guest Services Associate II - Emory Decatur Hospital

Job description

Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Ongoing mentorship, development, leadership programs...and more! Shift Time: Various Shifts Available! (Day / Evening / Night) Shift Location(s): Emory Decatur Hospital, Emory Hillandale Hospital, and Emory Long-Term Care Acute Hospital! - Comprehensive health benefits that start day 1 - Student Loan Repayment Assistance & Reimbursement Programs - Family-focused benefits - Wellness incentives Description: The Guest Services Associate II ensures a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times. Must have an Associate Degree or healthcare experience, as well as handling de-escalations and irate guests and/or patients at time. RESPONSIBILITIES: - Provides wayfinding assistance, communicates services and promptly responds to inquiries. - Provides helpful, s...