Customer Services & Sales Advisor

Job description

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. Here at UPP we are looking for a Customer Services and Sales Advisor to join us at the Reading campus. This is a permanent, full-time office-based role working 37.5 hours per week from 9am to 5.30pm Monday to Friday. The salary is up to £32,965 per annum. You will be part of our energetic team, guiding students through the full accommodation sales journey, ensuring our services respond to the changing needs of students. Playing a key role in helping us deliver an exceptional service to prospective and new students, with success being evident in continued high occupancy rates and strong satisfaction feedback. Key accountabilities will include: Manage the full student applicant administration services. This will include replying to student enquiries via communication channels, handling complaints, application processes, offer/contract management and all billing related queries Utilise the accommodation room management system, customer relationship management system,...