Public Utilities Billing Supervisor

Job description

Department: Public Utilities About Our Job: Do you have experience in managing a team in customer billing? As a Public Utilities Billing Supervisor, you will be responsible for overseeing the billing team while conducting audits on the monthly billing of all customers. Apply today to join this growing department. Job Description: Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. - Lead, coach, evaluate, develop, and supervise a staff of financial specialists. - Develop performance measures and track and report workload and procedures. - Establish SOP’s and training documents/manuals for the Billing department. - Create, generate, and review daily system reports utilizing current report writing software. - Review and Approve billing adjustments to accounts at customer's request per resolutions & department guidelines. - Provide back-up support to the Administrative & Customer Service area with billing and customer phone contact. - Handle all escalated customer billing issues in person, by phone, and in writing. - Work with the technology team to ensure the CIS system is meeting all billing performance requirements. - Review and maintain the accuracy of monthly and yearly reconcilia...