Client Advocacy Manager

Job description

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. JOB TITLE: Client Advocacy Manager: REPORTS TO: Director of Client Advocacy DEPARTMENT: Client Success LOCATION: Hybrid Prometric’s Client Advocacy Managers serve as dedicated client champions and trusted advisors, responsible for building strong, enduring partnerships that drive client satisfaction, retention, and long-term growth. Acting as the voice of the client within Prometric, the Client Advocacy Manager ensures alignment across teams, proactively manages the client experience, and identifies opportunities to strengthen value delivery. This role develops deep relationships with key stakeholders, anticipates client needs,...