Director, Global CRM & Loyalty

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Who You Are: You are a strategic and customer-focused leader with expertise in CRM, loyalty, and customer lifecycle strategy. You know how to turn customer data and insights into personalized experiences that build loyalty, increase lifetime value, and strengthen brand connection. You bring a strong understanding of CRM fundamentals, including customer data, identity, loyalty programs, and clienteling, and know how to build scalable global capabilities. You are equally comfortable setting strategy and driving execution. You thrive in cross-functional environments, partnering closely with Digital Marketing, E-Commerce, Retail, Analytics, and Technology teams to create seamless customer experiences across retail and digital touchpoints. You are analytical, collaborative, and forward-thinking, with a passion for evolving how a global brand understands and engages its customer base. What You’ll Do: CRM Strategy & Customer Architecture - Define and lead the global CRM vision,...