Manager, Customer Adoption & Success (EMEA)

Job description

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a Customer Adoption and Success Manager to join our Launch team in London. As an Customer Adoption and Success Manager , you will be responsible for architecting and leading a high-performing Adoption function that bridges the critical gap between Product Innovation and Customer Value. You will also be responsible for building a "Digital by Default, Human by Design" engagement model from the ground up, ensuring that customers across all segments maximize their utilization of the Lightspeed platform. You will transform "Feature Usage" into a strategic lever for Net Revenue Retention (NRR) and Customer Lifetime Value (LTV), orchestrating a team that blends scalable tech-touch automation with targeted, high-impact human intervention to accelerate adoption velocity and create defensive barriers against churn. What you’ll be doing: Build and Architect the Function (The "0-to-1" Mandate) Design the Digital Infrastructure: Lead the construction of the "always-on" digital adoption layer (Tech-Touch) for all customer se...