Help Desk Lead
MSM Technology · Washington, District Of Columbia, US
Description We are seeking a Help Desk Lead to support a law enforcement customer in Washington, DC. This position is contingent on contract award, and in th...
Job description
Description We are seeking a Help Desk Lead to support a law enforcement customer in Washington, DC. This position is contingent on contract award, and in this role you will: - Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management. - Lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. - Be required to be onsite in downtown Washington, DC five (5) days per week. Requirements: - Possess an active Information Technology Infrastructure Library V4 (ITIL 4) certification. - Minimum of 5 years’ overall experience with increasing responsibilities in information systems management. - 3-5 years supervisory experience - Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field - Industry specific certification such as CompTIA A+ certification, Micro...