Lanai Air Guest Service Assistant Manager (Molokai)

Job description

Lāna ʻ i Air is a critical component to the delivery of “high quality – high touch” service experience to every guest staying at the Four Seasons Lāna ʻ i and Sensei Lāna ʻ i Retreat. Lāna ʻ i Air is responsible for providing “point to point” consistenc y in service delivery between Oahu, Maui, Kona, or Lihue and Lāna ʻ i. The Guest Service Assistant Manager is responsible to oversee and supervise the Guest Service Screening Agents and Guest Service Agents by providing feedback and communicating Pūlama Lāna`i’s policies, procedures and goals. Works closely with the System Development and Quality Assurance Manager to provide training and evaluations specific to the Guest Service Agents role. Will be the authorized On-the-Job Trainer (OJT). Required to maintain and understand the Ground Security Coordinator role, as described by Western Air Inc. Required to maintain the highest level and standards for safety and security of employees and company property. Compensation: $65,000 - $70,000/year (Exempt) Reporting Relationship: Reports to: System Development and Quality Assurance Manager Supervises: Guest Service Agents and Guest Service Screening Agents Interface and Collaboration: Coor...