Team Leader - Self Managed (Customer Service)

Job description

Help Us Shape the Future of Aged Care Trilogy Care is one of Australia’s fastest-growing approved Support at Home providers. Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need. We’re a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. It’s not just about numbers - it’s about real impact for our clients and their families and we take pride in building a workplace where people feel empowered, supported, and valued. The Position: As the Care Team Lead – Self Managed, you will lead and support a team of approximately 10 Care Partners delivering high-quality, person-centred care management services within our growing Self-Managed function. This position ensures clients receive high-quality, consistent support while empowering Care Partners to perform at their best. By providing guidance, monitoring performance, and addressing challenges, the Team Leader contributes to operational efficiency, continuous improvement, and a strong, collaborative team environment. You’ll play a key role in fostering a positive and high-performing team c...