After Sales Representative with German

Job description

As an After Sales Representative with German, you will play a key role in delivering exceptional commercial services to AFAG customers. Your mission is to ensure smooth handling of complaints, product returns and related processes while maintaining strong communication with clients and internal teams. In This Role, Your Responsibilities Will Be: - Managing customer complaints and contacting various departments to provide a timely response to clients - Taking responsibility for the entire complaint registration and processing process - Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process - Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution - Requesting product pick-up and return from clients via collaborating transport companies - Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making - Following the product return process through completion, maintaining constant communication with the client, factory a...