HVAC Service Technician

Job description

Key Deliverables: - Able to respond to the workload of service calls in a professional manner - Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps - Able to follow and utilize troubleshooting guides to identify problems in a short period of time Position Responsibilities: - Consistently checks system operations and safety and limit controls before leaving job locations - Ensures customers’ questions/concerns have been addressed before leaving the work site - Uses proper tools and instruments while troubleshooting - Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems - Schedules arrival and departure with customers - Communicates tactfully to offer suggestions if system problems are caused by the customer - Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance - Promptly and accurately comple...