Senior Service Desk Analyst

Job description

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role: Hargreaves Lansdown has an exciting opportunity for a Senior Service Desk Analyst to join the team. In this role, you’ll be a trusted point of support across the business, delivering an excellent service and acting as the first escalation point for incidents and service requests. You’ll resolve issues efficiently, keep colleagues informed and identify trends that help improve how we work. Alongside managing tickets and stakeholder relationships, you’ll maintain knowledge articles and documentation, mentor junior colleagues and support the wider team to deliver against KPIs and SLAs. This is a great opportunity for someone who enjoys solving problems, sharing expertise and making a visible impact every day....