Customer Operations/ Travel Consultant

Job description

- Type de contrat : CDI - Temps de travail : Temps plein - Lieu: Madrid - Salaire: 26000 EUR (€) - 28000 EUR (€) / an Japan Experience Founded in 1981, Japan Experience is the first European tour operator to specialise exclusively in Japan. Our mission is to become the leading brand for anyone wishing to visit the country. Our headquarters are in Paris, with offices in Tokyo, London, Berlin, Madrid, and Milan. The role focuses primarily on customer service, with an additional contribution to sales. Customer Operations/ Travel Consultant Customer Service Support: ● Processing customer enquiries (in person, by email and over the telephone) ● Processing customer bookings, cancellations and amendments ● Processing driver license translations (booking, shipping, troubleshooting) ● Managing customer and supplier invoicing ● Promotion and upselling of catalogue services and products ● Dealing with customer issues and complaints ● Customer after sales related financial activities (Processing payments, refunds and credit notes) Back-Office Services (Production): ● Stock management (maintain adequate levels of stock/supplies) ● Office procurement (anticipate and secure availability of stock/...