Funeral Home General Manager

Job description

The General Manager is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the locations, and Team Member development that creates, supports, and sustains a high-performance, innovative, and family-centric culture. A General Manager interacts directly with client families, handling all aspects of the service and ensuring the client family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one. Overview & Responsibilities: - Builds and maintains a strong "brand" by building relationships in the community, staying innovative with social media, i.e., FB, Instagram, and keeping the individual brand aligned with the business segment - Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time - Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files - Maintains customer service standards as implemented for appropriate brands - Leads facility management to include ensuring the fleet o...