Senior IT Support Technician

Job description

Position Summary The Senior IT Support Technician provides advanced technical support to internal customers for computer systems, mobile devices, software applications, and multimedia technologies. This role is responsible for troubleshooting complex technical issues, administering corporate end-user systems, supporting CAD platforms, and developing automated solutions to improve IT service delivery. The position also serves as a mentor to support technicians and plays a key role in maintaining operational excellence across the organization. What You’ll Do: End User & Technical Support: - Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals. - Provide advanced troubleshooting for networked hardware and software products across multiple company platforms. - Document incidents, resolutions, and asset management activities within the corporate helpdesk system. - Ensure timely resolution of service tickets in alignment with departmental service level expectations. Systems Administration & Upgrades: - Support hardware and software upgrades, system implementations, and technology rollouts. - Main...