Help Desk Manager

Job description

Job Title: Help Desk Manager Company: AISIN World Corp. of America Department: DX Strategy, DX Infrastructure/Security: Location: Northville, MI: Position Responsibilities: The incumbent is expected to perform the following functions that the company has determined are essential to this position: - Oversee the daily operations of our DX-I help desk, ensuring efficient and effective resolution of technical issues, and providing exceptional customer service to our internal customers. - Lead, mentor, and motivate a team of DX-I Infrastructure support analysts, providing guidance and support to ensure high levels of productivity. - Manage the day-to-day operations of the DX-I help desk, including ticket triaging, assignment, and resolution, ensuring timely response and resolution of technical issues. - Serve as an escalation point for complex technical issues, providing hands-on assistance and guidance to help resolve issues in a timely manner. - Continuously evaluate and improve help desk processes and procedures to enhance efficiency, streamline workflows, and improve overall service delivery. - Maintain accurate documentation of help desk procedures, troubleshooting steps, and knowl...