Clinical Success (Hybrid/Remote)

Job description

Welcome to HotDoc! Founded in Melbourne in 2012, HotDoc is Australia's largest patient engagement platform — with over 14 million patient accounts and partnerships with more than 23,000 practitioners across General Practice, Allied Health, Dental, Specialist, and Optometry. We handle sensitive health data and operate in a highly regulated environment. Our mission is to enable the best possible patient experience for everyone in Australia — and we're looking for exceptional people to help us get there. What This Engagement Is About: HotDoc's Routine Requests product allows GPs to manage repeat prescriptions, referrals, medical certificates, and clinical admin directly through a GP Sidebar that interacts with the clinic's practice management system — so requests surface where the doctor already works, without switching context or tools. It reduces phone load, protects clinical hours for complex care, and keeps patients connected to their own doctor rather than fragmenting to external services. Thousands of doctors are already using it. The ones who've truly embedded it into their practice — where reception redirects, doctors complete requests between consults or from home, and patien...