ServiceNow Developer

Job description

Job Title: ServiceNow Developer Job Category: Engineering: Time Type: Full time: Minimum Clearance Required to Start: Public Trust Employee Type: Regular: Percentage of Travel Required: None: Type of Travel: None: - * * The Opportunity: The ServiceNow Developer supports the National Healthcare Safety Network (NHSN) program by designing, developing, and maintaining conversational Virtual Agent capabilities within a scoped Customer Service Management (CSM) application. This role operates within a delegated development model in the CDC’s shared ServiceNow environment and requires close coordination with platform owners, partners, and stakeholders. This position supports CDC’s public health mission by improving how healthcare providers interact with the NHSN Help Desk. Through effective Virtual Agent implementation, the developer enhances access to information, reduces support burden, and ensures timely, accurate assistance to NHSN users while ensuring compliance with federal security, privacy, and accessibility standards Responsibilities: Qualifications: Required: - Design and implement Virtual Agent topics tailored to NHSN customer support scenarios, including: case creation and rout...