Customer Service Advisor Apprentice

Job description

Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. Becoming an apprentice at AxisCLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position. The Customer Services Trainee role will be an advocate of Customer Services who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. This role will often act as an escalation point for complicated or ongoing customer problems. Through training, shadowing and personal development this role will become an expert in Axis’s services, enabling the sharing of knowledge with wider teams and c...