Patient Financial Clearance Representative Senior - One Capital Square - Remote

Job description

Remote: In the state of Virginia ONLY! The Patient Financial Clearance Representative Senior demonstrates strong customer service orientation while handling all business functions in an assigned area to secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems, collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. This role performs all aspects of the Patient Financial Clearance rep position as needed. In addition, the Patient Financial Clearance Representative Sr. provides real time training when there are new representatives, providing troubleshooting guidance and mentorship. Essential Job functions: Communicates effectively with patients, clinical staff, and providers when the postponement of services is necessary due to lack of eligibility or benefits. Prioritizes and coordinates patient accounts that require completion of patient demographic, third party payer and visit data prior to the appointment date. Independently resolves missing or incorrect data elements, specifically for defined critical data set. Ap...