Tour & Travel Admin Agent

Job description

ESSENTIAL DUTIES AND TASKS: - Responsible to outreach to guests with reservations that have balances on their marketing packages and or open Contracts with our Latitudes program. - Provide voice and administrative support for guests that require “hotel moves” or “tour moves” to ensure guest expectations are communicated and accurate. - Reaching out to guests that have replied “no” to the text confirmation. - Managing email inboxes for confirmations and cancelations. - Assist management with special projects as necessary. Including but not limited to the following: Data Cleanup, responding to guest emails, managing the “unassigned room report,” and any other projects assigned by management. ESSENTIAL FUNCTIONS: Shift:. - Minimum two years call center experience preferable. - Must have excellent verbal and written skills. - Timeshare/hospitality background preferred. - Must be able to work a variable schedule, including evenings and weekends, based on call center needs and be enthusiastic and energetic. - Must possess basic data entry and word processing skills. - Must have the ability to look up dates, while servicing guest on the phone. Plus the ability to input accurate notes pert...