Account Services Coordinator

Job description

General Summary The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale Apparel business. The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site. Key Responsibilities: - Steve Madden Apparel & ATM Collection: Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions. - Facilitate D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner - Use CRMs such as Infor M3, JOOR, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients’ expectations - Accurately manage customer data by providing invoices, order tracking, order confirmations, and more upon request - Able to manage multiple projects and deadlines with support and resources as needed - Perform other duties and special projects as assigned Specific Job Skills: Essential duties inc...