Warranty Services Officer

Job description

Position Purpose Clarendon Homes, part of Campbell Property Group (CPG) — one of Australia’s leading residential construction and property development companies — is seeking a Warranty Officer to join our Clarendon Team based in Loganholme covering The Sunshine Coast, Gold Coast and Ipswich What you’ll do: As the Warranty Officer you will be proactively carrying out rectification works, establishing and maintaining strong customer relationships by guiding & updating customers, problem-solving, and collaborating with internal teams (including Customercare CSC's, Site Managers, Construction CSC’s, Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (trades, suppliers) to deliver exceptional customer experience during the defective rectification phase post-handover. Effectively completing rectification of warranty defects, advising owners when items are not covered under warranty and educating owner's on homeowner maintenance requirements are all core to this role. Your duties will include: - Build trust and rapport with customers throughout their after sales service interactions. - Educate our customers on the Customercare process, ensuring a clear understand...