Application Support Analyst

Job description

Role Summary We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users. If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems, we’d love to hear from you. This is an excellent opportunity to contribute to the development, maintenance, and enhancement of business-critical systems that support our internal stakeholders. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Clarksons’ brokerage. Key Responsibilities: Product Success and Training: - Provide clear, professional, and empathetic support for Users contacting the Support Desk. - Regularly monitor and review User feedback and ticket trends to improve User experience. - Support process improvements to improve user experience. - Conduct user onboarding and training - Create the internal knowledge base by documenting user guides, FAQs, resoluti...