Manager - Service Operations

Job description

Lumos is looking for a full-time Manager of Service Operations ! If you’re an experienced telecom field service leader who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! The Manager of Service Operations leads teams of employees & contractors that ensure customers have a great & professional experience when Lumos is onsite turning up service or troubleshooting. The Manager may have multiple supervisors as direct reports and ensures their teams deliver exceptional customer service, adhere to customer-driven schedules and Service Level Agreements (SLAs), and manage escalations timely. This position requires 24/7 on-call availability and is the first or second person in Service Operations coordinating customer service solutions after hours. ***Hybrid Opportunity – occasional travel as needed throughout the Columbia and Lexington, SC market.*** Company Summary: Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. A...