Guest Service Agent | Homewood Suites| Franklin Tennessee
PM Hotel Group · Franklin, Tennessee, US
- Front Desk Operations: Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems. - Gue...
Job description
- Front Desk Operations: Registering guests, issuing room keys, and managing check-out procedures, often using specialized property management systems. - Guest Relations: Greeting guests, responding to inquiries, and resolving complaints promptly to ensure satisfaction. - Communication: Acting as a liaison between guests and departments like Housekeeping and Maintenance. - Administration: Handling cash and credit card transactions, managing billing, and maintaining accurate records. - Safety & Security: Ensuring guest privacy, maintaining a secure, clean, and organized front desk area .